Frequently Asked Q&A

Below are a few frequently asked questions. Should you have further questions, please contact us at customerservice@learn2groomdogs.com or call 616-667-7297 USA during our Office Hours:

Monday – Friday 8:00 am - 5:00 pm EST
Jenison, Michigan  USA
We are closed for all major USA holidays
 
Customer Support
General Assistance:     
Support Team – support@learn@groomdogs.com
 
Tech Support:             
Technical Support Team  –support@learn2groomdogs.com     
 
Billing Assistance:       
Billing Assistance Team - billing@paragonpetschool.com
 
After Hours Assistance:
Tech Support:             
Ryan – ryan@learn2groomdogs.com
 
Still need help?  Fill in this short form, enter your email address, our email (support@learn2groomdogs.com).  Our tech support team will review your issue provide the help you need!
http://www.supportdetails.com

1. What is the price of membership?

For $42.00 per month, you will have unlimited access to over 350 training videos and educational content. The membership automatically renews itself each month, until you send a "terminate my membership" email to customerservice@learn2groomdogs.com. This must happen at least 2 days before your next bill cycle. Bill cycles begins every 30th day, depending on the original date on which you signed. We will welcome you as a member again at any time, reutilizing the same username and password if you would like!

Our month to month membership is $42 billed every 30 days until canceled.  Additional membership options:

  • 3 month commitment paid NOW  = $119.70
  • 6 month commitment paid NOW  = $226.80
  • 12 month commitment paid NOW = $403.20

3, 6, or 12 month memberships paid in advance default to a 30 day recurring billing at the end of your term unless you decide to cancel.


2. How often may I view the videos and how many may I view?

Once you are a member, you may watch as many videos as many times as you want, for as long as you continue your membership.


3. How do I contact technical support?

If you encounter any problems, please contact our customer service by emailing customerservice@learn2groomdogs.com. The email that you used when becoming a member will be your identifier for all communication with our support team.

 
Office Hours:
Monday – Friday 8:00 am - 5:00 pm EST
Jenison, Michigan  USA
We are closed for all major USA holidays
Phone: 616-667-7297
 
Customer Support
General Assistance:     
Support Team – support@learn@groomdogs.com
 
Tech Support:             
Technical Support Team  –support@learn2groomdogs.com     
 
Billing Assistance:       
Billing Assistance Team - billing@paragonpetschool.com
 
After Hours Assistance:
Tech Support:             
 
Still need help?  Fill in this short form, enter your email address, our email (support@learn2groomdogs.com).  Our tech support team will review your issue provide the help you need!

4. How do I give a membership as a gift?

A membership to Learn2GroomDogs.com is a great gift for many occasions. It’s easy! From the homepage, on the bottom, press the button, "Gift Certificates"-  and follow the instructions.


5. Why do you need my email?

Your email is used to send a payment confirmation message and as an identifier for correspondence.


6. Can I view the website in another language?

Today the website is in four languages.(currently in construction) Please click the appropriate country flag from the top right corner of the home page to view all written words in that language. All videos are in English.


7. Can I preview a video before becoming a member?

Yes. On the homepage at the top are sample videos, and  there are 4 short clips from videos you may view.


8. How do I download a video?

The videos cannot be downloaded. They are watched via your computer, using streaming video, so they take up no room on your computer.


9. Is a high speed connection required?

Yes, A high speed broadband connection is needed from your Internet provider. If you have a slower speed high speed connection, for example 1 Mbps., the video will need to load almost fully in order to play through without choppiness. Each video segment is approximately 20-60 minutes long. If you have a slower connection, you can click on the segment, let it buffer by pausing for five or six minutes, then play it from the beginning. The video will then play through without choppiness. Please try this out with the sample videos so you can see if this is going to work for you.


10. Do I need to be connected to the Internet to watch the streamed video?

Yes, for best results, we suggest a 1.5 Mbps or greater connection. (A Cable or DSL connection is commonly this speed.)


11. How do I become a member?

Click on the membership tab at the top of the homepage or click on the red box near sample videos that says, "More Info and Pricing". Follow the directions. Start watching and learning.


12. What payment methods are accepted?

You have the most efficient payment methods on the Internet at your disposal:

  • VISA
  • Mastercard
  • American Express
  • Discover

13. How do I know that the payment is secure?

When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select “Properties.” The URL displayed will begin with “https” -  ‘s’ stands for security.


14. What happens if I am a member and can't remember my password?

No problem. From the homepage, on the left side, under "My Account," press the button and follow the directions to have your password emailed to you.


15. If I am unhappy with my membership, can I get a refund?

If you are not satisfied with your membership, we will refund your monthly subscription. Please send your request within three business days of becoming a member to customerservice@learn2groomdogs.com.


16. How do I cancel my membership?

To Cancel, just access "My Account" and click to "Cancel Membership."  Please cancel three business days prior to your next billing cycle. Termination becomes effective at the end of your membership and cancelations are not prorated. 


17. I would like to advertise on this site. What do I do?

If you would like to advertise a product, go to Store and create a seller account, or click here. If you would like to advertise yourself as a stylist, trainer, grooming salon, seminar, specialty or organization club,  etc., go to Grooming Directory, or click here. You may also send an email to customerservice@learn2groomdogs.com.


18. How do I eliminate choppiness in the video?

Hit the stop key in the media player, and then hit the play button again. This will alleviate the lag time due to buffering. For best results, a minimum of a 1.5Mbps broadband connection is needed. If you have a slower speed high speed connection, the video will need to load almost fully in order  to play through without choppiness. Each video segment is approximately 45 to 75 minutes, which is quite large for the Online video world. If you have a slower connection, you can click on the segment, let it buffer in for five to ten minutes, then play from the beginning. It will then play through without choppiness. Please try this out with the sample videos to you can see if this is going to work for you.


19. Does it matter which internet browser I use?

No, we strive to make sure Learn2GroomDogs.com will play on any browser that supports flash.


20. What simple fixes can I use to make the videos play better on my computer?

There are a number of simple reasons why streaming video content can be interrupted, load slowly, or just become plain frustrating!  If you experience challenges when trying to watch our videos, consider trying a couple of the suggestions below.  They really help!

  • Clear the cookies on your computer.
  • Change to a lower resolution.
  • Exit other programs that may be playing in the "background."
  • Delete temporary files.
  • Adjust buffering speeds and hardware acceleration.

21. I use a wirelss internet connection. Does it matter if others are using it on another device while I am trying to watch videos?

It might.  The more users that try to use the connection at the same time, the more "diluted" your signal may become.  This can impact loading speeds and cause interruptions while viewing.  If you experience these symptoms, try watching when you are the only one using the connection, or connect directly to your router.