Slope Side Chats: How to Fire a Client
This action is one of the most difficult for professional groomers. How do you to fire a client? It can be the four legged or the two legged type. Both cause personal agony with the decision. In this casual video session, longtime friends, Teri DiMarnio, Kathy Rose, and Melissa Verplank share their wisdom on how to fire clients. They discussed the topic on the chairlift ride up the mountain. Half way down, they stopped to discuss it with you slope side. Learn the key triggers and red flags they all adhere to prior to making this challenging decision. If you struggle with this problem, this short lesson shouldn't be missed.