Member Video: Slope Side Chats: How to Fire a Client - 13 minutes
This action is one of the most difficult for professional groomers. How do you to fire a client? It can be the four legged or the two legged type. Both cause personal agony with the decision. In this casual video session, longtime friends, Teri DiMarnio, Kathy Rose, and Melissa Verplank share their wisdom on how to fire clients. They discussed the topic on the chairlift ride up the mountain. Half way down, they stopped to discuss it with you slope side. Learn the key triggers and red flags they all adhere to prior to making this challenging decision. If you struggle with this problem, this short lesson shouldn’t be missed.
In this video you will learn:
- What is the #1 reason to release a client from your salon.
- What tools are useful when it comes to talking about potential problems.
- What are the 3 rules we all need to adhere to when dealing with customer service.
- Why it’s OK to say ‘no’.
- What is the trigger for many difficult dogs.
Experts in this Video
Teri is a thirty-five year-plus veteran of the pet styling industry, previously owning and operating a large and successful South Florida salon for twenty-seven years.
Melissa Verplank is a Certified Master Stylist and long time business owner.
A salon owner since 1983, Kathy Rose has garnered recognition in the pet industry both as an expert stylist and educator.