What Do Your Clients Want?
How do you unravel what the client really wants when it comes to grooming their pet? Do they really know what they are asking for? Can they see the end result of a groom before they leave their precious pet with you? Can you read the tell-tale signs of how this pet is going to react to the grooming process before the client leaves the salon? How can you win their trust - and their business time and time again? With almost 30 years experience working with pets and their owners, Melissa can help you un-wrap the mystery of talking with your clients. By clearly communicating with the pet owner, you'll gain their respect, trust and future business.