Frequently Asked Questions and Answers

Welcome to the Pack!  We’re glad you could be here.  You’ll be the envy of your peers with our vast library of streaming dog grooming videos.  Go ahead and brag to your friends, we don’t mind.

Below are a few frequently asked questions. Should you have further questions, please contact us at customerservice@learn2groomdogs.com and be sure to tell us your name and phone number.

You can also call 888-344-8658 USA during our Office Hours:
Monday – Friday 9:00 am – 5:00 pm EST
Jenison, Michigan USA
We are closed for all major USA holidays


1. How much does it cost to join?
2. When can I start watching?
3. What if I need help?
4. Why do you need my email?
5. Can I view the website in another language?
6. I’m not sure if I want to join, yet. Can I peek at some of the videos to see if this is what I really want?
7. Can I download the videos?
8. Is a high speed connection required?
9. Do I need to be connected to the Internet to watch the streamed video?
10. How do I become a member?
11. What payment methods are accepted?
12. How do I know that the payment is secure?
13. What happens if I am a member and can't remember my password?
14. If I am unhappy with my membership, can I get a refund?
15. How do I cancel my membership?
16. How do I eliminate choppiness in the video?
17. Does it matter which internet browser I use?
18. What simple fixes can I use to make the videos play better on my computer?
19. I use a wireless internet connection. Does it matter if others are using it on another device while I am trying to watch videos?


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