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How Do You Remove Track Lines from a Coat?

I still remember how frustrated I got when I first started grooming.

eraserI was the assistant, doing mostly bathing and drying for the groomer. One day, she was overbooked and was falling deeply behind schedule. She had a basic “all trim” on a larger dog that she hadn’t even started yet. Out of desperation she asked if I would remove some of the coat before the bath.

I thought to myself, “Sure, why not? How hard could it really be?” I picked up the A2 clipper as the groomer handed me the appropriate head. I twisted it on and set to work.

What a mess. The dog wasn’t hurt but my work was awful. The dog was full of uneven coat and lots of tracking.

The groomer had always made it look so easy. Coat seemed to melt off like a hot knife through butter. Her clipper work was always smooth and even. No track marks. No sticky-outies.

This was not nearly as easy as I thought! Read the rest of this entry »


An Easy Way to Create a Poodle Beveled Cuff

As with all grooming techniques, there are many ways to get the job done.

When I was a contest groomer, I always did my Poodle cuffs by hand. I would brush the coat down then give it a quick fluff with my comb. Once it was fluffed, I’d glide a long straight shear in and set the lower edge. Then I’d re-fluff and grab my long curved shears to round and bevel the edges. It was time-consuming.

Done well, the beveled cuffs came out gorgeous. Done poorly, they were a sloppy mess. I had four chances to be perfect with my cuffs – or four chances to really mess up.

For pet dogs, I quickly taught myself another method. It was quick. Fool-proof. And it worked well on most of my shorter stylized pet trims. Read the rest of this entry »


3 Options for Clients with Matted Dogs

How many times a week do you deal with a matted dog? If you are like many of us, it’s more than once. For some, it might even be a daily occurrence.

There are immediate questions that needs answers:

  • How do you talk with the pet parent?
  • How do you tell them they are not taking care of their pet properly?
  • What are the consequences of their neglect?
  • What can you do for them today?
  • What can you do for them in the future?

As a professional pet groomer, we always need to remember – humanity before vanity.

Can you demat a badly tangled coat?

Probably.

Should you? Read the rest of this entry »


How to Handle Tardy and No-Show Clients

Unfortunately, there isn’t an easy rule for solving the problems of tardy or no-show clients. The good news is that you have lots of options to help deal with it. Depending on how busy you are, cancellations can either be a blessing or a curse. In either case, if you have a client who is chronically dismissive or disrespectful of your time, you need to be proactive and correct the problem.

Our kennel, Whiskers Resort and Pet Spa, experienced 68 reservation cancellations over the 4th of July holiday. During the summer months, Whiskers runs at over 100% occupancy rate with its 180 rooms. During peak holidays such as Thanksgiving, Christmas, New Year’s, and Spring Break, Whiskers charges a $50 deposit for all reservations. This deposit is nonrefundable if the cancellation takes place two weeks prior to their check-in date. In the past, the deposit has not been charged for Memorial Day, the Fourth of July, or Labor Day. That will be changing. Read the rest of this entry »


How to Scissor a Leg in Under 2 Minutes

autopilot-buttonGrooming systems allow us to go on autopilot. When we’re on autopilot, we can focus on the thing that matters the most – pets!

Think about the things you do every day. I’m sure you use systems all the time. I know I do.

I have a system for making coffee. I have a system for doing my makeup. I have a routine I follow when I exercise. I have a system when I get into the car to go somewhere. I have a routine I follow every night before I go to bed.

I bet you have a lot of routines, too.

When I follow my systems and routines, I don’t have the think about what I’m doing – I just do it. The beauty about routines is they become automated – and efficient.

How does it feel when you don’t follow your routine? What happens when you get interrupted? Do you lose your place? Do you have to stop and think about where you left off? Do you feel lost? What happens to your time? Read the rest of this entry »


7 Speedy Grooming Tips for a Happier Pet

headerSpeedy pet grooming is one of many ways we show compassion for the animals in our care. Grooming efficiently doesn’t mean you care less about their needs. You can groom a pet quickly while still being gentle, respectful, and without sacrificing quality and thoroughness.

I understand this not only as a groomer, but from personal experience with my own fur family. I have Maremma Sheepdogs, two of which are over 10 years old. They are heavy, double-coated, large dogs. At one time, they had the physical strength to endure longer grooming sessions. However, as they’ve aged, grooming has become more uncomfortable to tolerate.

It’s important to get them in and out of the grooming salon as quickly as possible. Anything over an hour and a half fatigues them. They have some difficulty standing on the grooming table. The risk of injury is much higher simply because they are not as steady, strong, or sturdy as they once were. When they come home, both sleep for hours without getting up. As beautiful as they are, I know they are physically and mentally exhausted from the grooming process. Read the rest of this entry »


Tips for Using Learn2GroomDogs.com to Get the Most of Your Subscription!

Are you trying to make the most of your Learn2GroomDogs.com subscription?  While we designed Learn2GroomDogs.com to be as “user-friendly” as possible, we know that sometimes it helps to have a guided tour to make things easier.  Here are some of our favorite tips and tricks to help make your experience with us even better!

Finding Your Favorite Videos


Sometimes you just know that the video you watched will come in handy again someday.  Add it to your list of favorite videos you will watch time and time again.  We even keep it for you if you leave.  When you renew your membership, that list will be there waiting for you.

Coupon Codes


We do promotions several times a year.  If you do not have an active membership, you can use the provided coupon code to get the promoted discount.  Do not cancel an existing membership to try to apply a code.  This will result in double billing – who wants that?

Passwords


It happens to all of us – mind-blanking on a password.  If it happens, don’t panic.  Simply follow the steps above to recover your password.  Security features built into our website prevent customer service from being able to see your password.  Your best course of action is to recover – or if needed – create a new password.

Account Details


You have complete access to all of your information.  It’s just a few clicks away!  If you need information for your records, you don’t need to wait for us – your information is right at your fingertips.

While We’re Talking About Account Information…

Sharing your membership with someone may seem like a nice gesture, but it can also be a disaster!  ANYONE who has your information can see your private account data.  That means your address, email, and credit card information can be seen by anyone you give access to.  It doesn’t stop there – if that person also shares your information with anyone else… you get the picture.  Salon owners who share their account with their employees are sharing more than they think.  Be safe – protect yourself – keep this information to yourself.

Here are some other ways you can use the site to get the most out of your membership.

team rusty ring meet-anywhere flexi-arm-trick


Are You a Dog Grooming Success?

rrimageDog groomers love to do a good job. We like the way it feels to excel and to please other people. For some, this is how they measure success.  For others, this is a starting point.  Do you want to know the steps and work it takes to go from good to great?

What are your goals? Do you admire today’s top competitive pet stylists? Maybe you have your sights on certification. Do you have a dream of someday becoming a certified master groomer or pet stylist? Maybe you hope to become a member of GroomTeam USA or represent your country in world team competition?

Maybe your dog grooming aspirations have nothing to do with competitive styling. Maybe your goal is winning the trust and respect of pet owners, turning them into regular clients.

They’re all worthy goals – and guess what? It’s not as hard as you think. There is no complicated recipe. But there is a secret.

Focus on the fundamentals.

Success is all about the fundamentals. The fundamentals are the little things. The ordinary things. And often, they are the tedious things. But to be the best you must master them. You must become a master of those ordinary, everyday tasks. With every act of greatness, whether in sports, business, the arts, or in pet grooming, the best of the best achieve extraordinary feats by doing ordinary things with amazing consistency, commitment, and focus.

c00aa89c0f35c77225dcdc099b7a0f84What are the fundamentals in dog grooming?

It means perfecting the core skills: bathing, drying, brushing, fluffing, and dematting. It’s also clipping, scissoring, as well as understanding basic structure and anatomy. It means having solid and safe handling skills.

As a professional dog groomer and stylist, we get to practice these skills all the time. In fact, many of us practice them every single day. World-class pet stylists don’t master their craft by working every day on perfect dogs with fabulous coats in perfect condition. For many of them, the only time they work on a “perfect dog” is in the ring – and under the pressure of competition. Even then, there is no such thing as a perfect dog. Every dog has its flaws – even the perfect ones.

Top stylists know it takes years of practice with everyday pets to master the fundamentals. Winning doesn’t just happen on the day of the competition. Winning is a result of dedication and hard work. The trophy is a product of training, study, and sacrifice. You cannot earn a high grade in certification testing on testing day, alone. Winning or earning high grades on your practical skills tests starts in every bathtub and on every grooming table, every day. There is no such thing as an overnight success. Typically, it takes years of uncountable numbers of hours of dedication to the craft.

Practice, in itself, is not enough. In order to truly succeed you need to follow this rule: Perfect Practice Makes Perfect. If you are not practicing dog grooming fundamentals correctly, you’re wasting your time. Clients will not return if your work is sub-par. Awards will not be given. High test scores will be out of reach.

514_400x400_NoPeelWith so many variables with dog grooming, where do you start? What coaching or training technique should you trust? How do you learn the RIGHT skills?

Start at the ground floor and learn from the masters. The information is out there. You will find it in:

  • magazines
  • books
  • clinics
  • workshops
  • seminars
  • schools
  • trade shows
  • conformation dog shows
  • obedience classes
  • grooming competitions
  • videos
  • blogs

Research online. Talk to vendors and manufacturers. Work with a mentor, a coach, a consultant. Look. Listen. Learn.  But don’t blindly trust everything you find – check references whenever possible. Today, there is a lot of information out there – unfortunately not all of it is good information! Talk to the experts to make sure the material you are learning is correct and safe.

As you learn, take it one small step at a time. Dissect every step. Break it down. For every technique there are micro steps to learn to perfect any skill. Study those micro steps.

stairsStart at the very beginning just like with a long flight of stairs. You start at the bottom, taking one step at a time. Mastering dog grooming fundamentals is a lot like a staircase. Jumping ahead or skipping steps will not get you ahead any faster. In fact, missing steps is way more detrimental to a career than staying on course dealing with each step moving up the flight of stairs.

With every step along the way, you are creating a knowledge base. It will continue to grow with your career. It is paramount for any pet professional to have fabulous pet handling skills to build trust with our furry clients while keeping them safe. Another area that is critical to any successful pet groomer or stylist is learning the finer details of structure and anatomy.

The key is to focus on improving each day, taking the necessary steps. If you incrementally improve each day, each week, each month, each quarter – by the end of the year you will see remarkable results and growth. Over time, by committing to this process, the best develop their skills and enhance their performance as they strive for excellence and achieving perfect execution.

If you want to be at the very top of your game, to become one of the best professional pet groomers/stylists in your town, in your state, in your country, you need to practice perfect fundamentals. Every. Single. Day. You don’t need to have perfect pets to make this happen. Grooming everyday pets offers an abundant opportunity to practice the fundamentals.

Your success doesn’t necessarily mean winning the award or scoring a high grade. Sometimes success means having a full appointment book with happy customers. That’s what truly makes a successful grooming business.

What steps do YOU take? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy trimming!

~ Melissa


How to be an Indispensable Groomer’s Assistant

Wallpapersxl Dog The Wet Hq For 695583 1366x768It always shocks me when a competitor or a workshop participant presents me with a DIRTY DOG for evaluation. A dirty dog?! No joke – it happens all the time.

Nails are not trimmed correctly.Coats are not dried properly or completely.

…or worse yet, there are still mats and tangles left in the coat.

It’s not good grooming but I see all the time. Not only in the ring or at hands-on events, but in salons, too.

To me, bathing and drying are the most critical parts of any groom. One bather can make or break your entire grooming department.

Here are 7 skills I look for in an indispensable groomers’ assistant (AKA the bather!) All 7 of these skills must be MASTERED if you want to be highly valued in your grooming salon, if you want to move ahead in your career, or before you can gather loads of glowing clients.

1Be able to identify popular breeds

Anybody working professionally with pets needs to be able to identify the top 15 or 20 breeds that regularly come into your salon. It’s the fastest way for groomers to be able to communicate to one another.

2Be able to handle pets safely and compassionately

How many times have you heard others (or maybe even yourself) say, “This dog is driving me nuts!” Impatient treatment of a pet is never acceptable. If you lose control, you can bet that you won’t have clients for long. Being able to understand canine body language is job requirement #1. If you are going to win the pet’s trust and cooperation, you must be able to speak its language. It will keep you and the pet safe. It will also make the entire experience much more enjoyable for all parties.

3Understand the many different coat types found on individual pets

Each coat type has special needs that need to be addressed in the bathing and drying process to get the best results. A Beagle has different bathing and drying needs than a Standard Poodle. The same holds true with a coat on a Golden Retriever or an Airedale Terrier. A talented bather will instantly be able to identify dogs that possess simple coats or dogs that are going to be time-consuming and a challenge.

4Bathe the dogs until their coats squeak

If they don’t squeak, they are not clean.

Period.

This is the foundation of every fabulous grooming job. I cannot stress its importance enough. There are many products on the market to help achieve superior results in only one or two baths. Even if you use the best shampoos on the market, the dog will not get squeaky clean unless they are rinsed thoroughly. Rinse until the water runs clear and you hear the “squeak” when you push the water through the coat. And not just the easy to see or reach parts. Get soap and water to the undercarriage, under the ears, and the special parts. If the whole dog isn’t clean – it’s still dirty. Nothing wastes time or money more than having to re-bathe a dog because you didn’t do the job right the first time. There’s an old saying: if you don’t have time to do it right, when will you have time to do it over? Get it right the first time.

5Dry the coat to perfection

Most of the time, this will mean utilizing a form of active drying. There are several drying methods and combinations to choose from, based on the coat type, trim, and the pets’ tolerance. Incorrect techniques or careless attention to drying will waste more time than almost anything else in the grooming process. In most cases, high velocity and stretch (or fluff) drying techniques will need to be used to get superior results. Oh, and the pet needs to be bone dry too!

6Learn efficient and SAFE brushing techniques

Systematic brushing is the only way to effectively work through a coat and get right down to the skin. Selecting the correct tool for the coat type will be important. Knowing how to hold the tool along and how much pressure to exert is also important. Not enough pressure and you will not be efficient. Too much pressure and you’re going to make the pet uncomfortable and could cause injury. The key is to work methodically and gently over the entire dog – right down to the skin until a wide tooth comb can easily be pulled through the fur.

7Nails, ears, and glands

Trimming nails and cleaning ears is just an automatic process when it comes to grooming pets. If it is not done – or not done well – it’s considered sloppy. Clients don’t want to spend their hard-earned money on sloppy work. Stylists executing haircuts should not have to go back and double-check this type of preliminary pre-work. Some salons routinely check and/or express anal glands. Whatever your salon option is, you should follow their guidelines.

Being a bather – or being a groomers’ assistant – can be extremely rewarding. However, it does carry a lot of responsibility. Many of these skills are considered the foundation of all grooming.

Remember: every owner faces a choice when it comes to grooming. They can come to you, do the job themselves, not have the pet groomed all… or go down the road to someone else. Make sure they make the right choice by sticking with you.

What do you look for in a great groomer assistant? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy Trimming!

~ Melissa


Help! I Have Too Many Clients!

Did you know about half of all small businesses fail within the first four years? It’s a scary statistic, but fortunately, you’re not one of the fallen. Your books are full. You’re grooming steadily all day long. The phones are ringing off the hook – it’s a dream come true, right?

There can sometimes be a dark side to all of this success. Do you feel like no matter how hard you work, how efficiently you groom, you just can’t get ahead? Is your first available appointment still three weeks out – or more? Is your cancellation list getting longer and longer?

I’ll bet you’re tired.   

Stressed.

Frustrated.

Wondering why you ever opened your own business.

After all, wasn’t it supposed to be fun and satisfying to finally be your own boss? Yet somehow, grooming all those cute little fluffy puppies has lost its appeal.

Sound familiar? I’ve been there more times than I care to admit!

What are you going to do?

The easy solution would be to hire another groomer. Unfortunately, finding someone talented, reliable, and a good fit for your team can be quite challenging. Most grooming schools have far more job requests than their graduates could fill. Placing an ad in any type of help wanted advertising outlet yields only crickets when it comes to finding anybody even remotely qualified to groom dogs and cats.

telephone-hammer-848x478 This is an age-old problem. I don’t know of a single successful grooming business that has not faced this dilemma at some point.

Don’t fret. You have options. Some are more long-term solutions. Others can be implemented instantly for immediate relief.

  1. Train your own groomers and stylists from scratch.
  2. Delegate basic tasks.
  3. Hire an assistant.
  4. Become exclusive by raising your prices, which will instantly lighten your client load.

Training your own groomers and stylists from the ground up is a great long-term solution – and sometimes the only option. It’s not a quick fix, but it is something you will want to keep in the back of your mind for the future. If you opt to go this route, keep in mind it will typically take six months to a year to train to someone who can independently groom dogs.

If you are a salon owner, my guess is you wear many hats when it comes to running your business. What if you could have someone else do some of the NON-grooming related tasks? Hire someone full or part-time to do the tasks you really don’t need to be doing. Things like:

  • cleaning
  • laundry services
  • running errands
  • bookkeeping
  • payroll
  • data entry

Delegate anything you can to assist with the smooth running of your business – or your home – which is not directly related to grooming.

Training a grooming assistant is a great option. Having someone to help with the more elementary tasks of grooming pets isn’t as time-consuming or difficult as training a full-fledged groomer. Yet, a well-trained assistant can almost double your productivity. A large bulk of the time grooming dogs is eaten up in the wet room.

Yes, training an assistant takes time but you will make that time up quickly! It will go even faster if you utilize the Core Skills videos in the Learn2GroomDogs.com online library. Combine that with select sections from the first 80 pages of Notes From the Grooming Table – Second Edition, and you have a winning recipe for success. Let’s face it, half of the time spent grooming dogs is spent in the bathing, drying, and fluffing areas.

There are other benefits to having an assistant work with you. They can jump in to help with other simple tasks when you really need another set of hands. Wouldn’t it be great to have someone who could:

  • help handle a challenging pet
  • answer the phone
  • run dogs and do potty breaks
  • help with customers
  • clean and sanitize
  • do laundry

…the list could go on and on.

Many successful stylists just don’t want to deal with a staff. They want to keep it simple. Uncomplicated. Stress-free. Yet if you have way too many clients, the demands on your time and your sanity will be quickly tested.

If the other three options are not good fits for you, maybe raising your prices and becoming exclusive is the best option. If you stop and do the math, it can be pretty enlightening. Raising your prices by $5 to $10 per dog will weed out your client load almost instantly, freeing up your time – and giving you time to breathe.

When you feel you could work twenty-four hours per day, seven days a week, and still not have sufficient time to get everything done – it’s time for a change. Situations like this are what contribute to safety issues, affect your personal life – maybe even your health.

Success is a great thing as long as you manage the growing pains of your business. If you don’t, the business is going to be running you instead of you running your company.

If you are one of the success stories with an abundance of pooches (or felines) coming through your doors, congratulations! Remember – managing growth is just as important as creating an amazing service for your customers. If you are feeling frustrated and stressed out, make the change you feel best fits your situation. Get off that work overload treadmill. Once you do, you might even enjoy your business again!

Has this ever happened to you? What did you do? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy Trimming!

~ Melissa

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