Managing Tardy Clients and Extra Service Charges

FREE EXCERPT: Managing Tardy Clients and Extra Service Charges - 3 minutes

Long time business owners, Judy Hudson and Melissa Verplank discuss the importance of educating grooming customers. Whoever is at the front line of your business needs to be knowledgeable in skin and coat care. Armed with that knowledge, they will be able to guide a customer through your service menu — including many upsell services that would be beneficial to pet, the owner and your bottom line.

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Experts in this Video

MelissaVerplank-2

Melissa Verplank

Melissa Verplank is a Certified Master Stylist and long time business owner.

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JudyHudson

Judy Hudson

Judy Hudson holds an Associate’s Degree in Veterinary Technology and is an International Speaker and Judge. She is a National Certified Master Groomer and certifier for National Dog Groomers Association of America.

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