FREE EXCERPT: Managing Tardy Clients and Extra Service Charges - 3 minutes
Long time business owners, Judy Hudson and Melissa Verplank discuss the importance of educating grooming customers. Whoever is at the front line of your business needs to be knowledgeable in skin and coat care. Armed with that knowledge, they will be able to guide a customer through your service menu — including many upsell services that would be beneficial to pet, the owner and your bottom line.
Experts in this Video
Melissa Verplank is a Certified Master Stylist and long time business owner.
Judy Hudson holds an Associate’s Degree in Veterinary Technology and is an International Speaker and Judge. She is a National Certified Master Groomer and certifier for National Dog Groomers Association of America.