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Frequently Asked Questions

Below are a few frequently asked questions. Should you have further questions, please contact us at and be sure to tell us your name and phone number.

1. How much does it cost to join?
You can join for $39.95/mo. subscription during the open enrollment period.

Bill cycles begins every 30th day, depending on the original date on which you signed.

2. When can I start watching?
As soon as you sign up, your membership is active, so go ahead and get started! Once you are a member, you may watch as many videos as many times as you want, for as long as you continue your membership. Watch what you want, when you want – anytime, anywhere!
3. What if I need help?
If you get stuck or need a hand, please contact our customer service team.

If you prefer to email, will get you to us. Make sure to tell us your full name and email address so we can look up your account information.

Still need help? Fill in this short form, Our tech support team needs a quick peek under the hood to solve the problem. They will review your issue and come to your rescue as quickly as they can!

If you’d rather speak to someone personally, you can reach us here:

Office Hours:
Monday – Friday 9:00 am – 5:00 pm EST
Jenison, Michigan USA
We are closed for all major USA holidays
Phone: 616-667-7297

4. Why do you need my email?
Your email address helps us find the correct account information for each member. It just makes it easier for us to help you quickly – and we know you don’t have time to waste!

5. I’m not sure if I want to join, yet. Can I peek at some of the videos to see if this is what I really want?
Absolutely! We have many sample videos ready for you so you can be sure is perfect for you.
6. Can I download the videos?
Nope. We’re like the perfect house guest – we take up just a little room and clean up as we go. You get full access to each streaming video without the hassle of a download so they take up no room on your computer.
7. Is a high-speed connection required?
Yes. A high-speed broadband connection is needed from your Internet provider. Slower speed high-speed connections will cause choppiness and hesitation during playback. We know you don’t have time for that, so just allow a moment for them to fully buffer and you will enjoy your favorite videos without interruption.
8. Do I need to be connected to the Internet to watch the streamed video?
Yes. Your phone, tablet, or computer will need a high-speed internet connection. We are as portable as the device you use, so take us anywhere – on the road, at work, or beside your grooming table.
9. How do I become a member?
During open enrollment, simply click on a “Join” button anywhere on the site. It should take less than three minutes to join! During our closed enrollment periods, sign up for the waitlist to be the first to know when enrollment is open again!
10a. What payment methods are accepted?
Plastic is fantastic. If you have these in your wallet, you’re all set:

  • VISA
  • Mastercard
  • American Express
  • Discover
  • PayPal
10b. How can I change payment methods or update an expired card?
Changing or Updating payments is a multi-step process. Subscriptions store a token that refers to your payment method. So you need update the payment info, THEN tell your subscription about the update, else the subscription will continue to try using the old token and fail. go to this link for more detailed step-by-step procedures.
11. How do I know that the payment is secure?
When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select “Properties.” The URL displayed will begin with “https” – ‘s’ stands for secure.
We care about your identity and security. We protect our Pack!
12. What happens if I am a member and can't remember my password?
No problem – it happens. Just access your account press the button and follow the directions to have your password emailed to you.
13. If I am unhappy with my membership, can I get a refund?
We hope you love being a part of our Pack, but if you are not satisfied, we will refund your monthly subscription. Please send your request within three business days of becoming a member to:
14. How do I cancel my membership?
We’ll be sad to see you go, but just log in and go to the My Account tab, click Subscription, then click the View button of your most recent subscription. You will be taken to another screen where you can click the Cancel button to terminate your subscription. Remember to cancel three business days prior to your next billing cycle. Termination becomes effective at the end of your membership and cancellations are not prorated.
15. How do I eliminate choppiness in the video?
Hiccups, hesitation, stuttering – whatever you like to call it – is plain annoying. Hit the stop key in the media player, and then hit the play button again. This will alleviate the lag time due to buffering. For best results, a minimum of a 1.5Mbps broadband connection is needed. If you have a slower speed high-speed connection, the video will need to load almost fully in order to play through without choppiness.
16. Does it matter which internet browser I use?
No, we strive to make sure will play on any current browser. Our videos are transcoded and optimized for every possible format.
Use the browser you like best. How cool is that?
17. What simple fixes can I use to make the videos play better on my computer?
There are a number of simple reasons why streaming video content can be interrupted, load slowly, or just become plain frustrating! If you experience challenges when trying to watch our videos, consider trying a couple of the suggestions below. They really help!

  • Clear the cookies on your computer.
  • Change to a lower resolution.
  • Exit other programs that may be playing in the “background.”
  • Delete temporary files.
  • Adjust buffering speeds and hardware acceleration.

If things are still not working right, let us know. We’ll do our best to help you as soon as we can.

18. I use a wireless internet connection. Does it matter if others are using it on another device while I am trying to watch videos?
Maybe. The more users that try to use the connection at the same time, the more “diluted” your signal may become. It’s like hooking up multiple sprinklers to the same hose – you just won’t have as much strength as you’d like. This can impact loading speeds and cause interruptions while viewing. If this sounds familiar, try watching when you are the only one using the connection, or connect directly to your router.
19. Can I watch Learn2GroomDogs on a Smart TV?
Under most circumstances, yes, but there are a few steps. The easiest way to watch videos on a Smart TV is through “casting,” where you load the video on a signed-in device and project the video to another device. When playing a video on your mobile device, tap the screen and look for a video options icon (this will vary by device.) As long as both devices are on the same WiFi network (or per your Smart TV settings,) your video should automatically cast to the TV after a few seconds with playback being controlled by the device you’re casting from.

Alternatively, some Smart TVs feature their own web browser. While navigating and typing with a TV remote can be less than ideal, this is another option if you’re having trouble getting your devices to connect wirelessly. A support forum for your specific model of Smart TV is the best place to look if you’re having further issues.