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JZ10: Customer Experience Factor (CX) Episode Three – Follow-Through After Appointments

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You have served your customer and they have left your facility. What happens after this?  What steps can you take to stay connected to your customers and address their concerns? How can you tailor your communications to reach digital natives?

In this JZ10 Groomer Business Tip, president Joe Zuccarello discusses what you can do to keep new and regular customers engaged and informed between visits so they keep coming back again and again. He also offers tips for satisfying customers whose experience wasn’t up to their expectations. Watch now for some great ideas to increase repeat booking in your salon!


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