JZ10: Customer Experience Factor (CX) Episode Two – Touch Points
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How do you foster an environment that sets you apart from the competition? How can we understand and improve the customer experience every step of the way? These are important questions to ask to get more first time and repeat business.
In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains what you can do to make a good first impression and follow through at various touch points in your customers’ journey. An incredible customer experience starts with understanding that your front line is your bottom line.
- Cat Grooming
- Core Grooming Skills / Techniques
- Creative Styling
- Facility Tours
- Grooming / Styling
- Grooming Productivity / Time Management
- Member Guidance
- Mobile Grooming
- Personal Interviews / Inspiration
- Pet Handling
- Products, Equipment, Supplies
- Repairs / Maintenance
- Spotlight Sessions
- Summer Spotlight Series
- Using Learn2GroomDogs.com