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JZ10: Mastering the “No, But…” Conversation

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, Paragon president Joe Zuccarello teaches you how to get past the uncomfortable situation of saying “no” by transforming it into a “no, but” conversation. When a request can’t be met, saying “no, but” can go a half step extra which makes for happier clients and employees.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Customer Experience Factor (CX) Episode Four – Your Front Line is Your Bottom Line

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains how to make, keep, and coach effective employees that positively represent your business. He also discusses how to avoid the pitfalls of poor worker placement and why the experience customers have with your staff is crucial in determining whether they keep coming back.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Customer Experience Factor (CX) Episode Three – Follow-Through After Appointments

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello discusses what you can do to keep new and regular customers engaged and informed between visits so they keep coming back. A great customer experience is one that continues while they are away from your facility.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Customer Experience Factor (CX) Episode Two – Touch Points

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains what you can do to make a good first impression and follow through at various touch points in your customers’ journey. An incredible customer experience starts with understanding that your front line is your bottom line.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Customer Experience Factor (CX) Episode One – Culture

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello prompts you to think about why you do what you do in your salon. This will not only focus your attention on what’s most important about your work, but also serves as the basis for your business’s culture.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: TGFD (Thank Goodness for Doodles)

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello suggests taking a second look at grooming Doodles. Widely-thought to be unprofitable, Joe explains how they can be a big opportunity for your salon. Follow along in this latest video!

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Snags and Brags

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello shows you how to identify your “Snags and Brags” of 2022. This process helps you visualize what you need to keep doing and how to improve your salon for the coming year. Follow along in this latest video!

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Can I Get A Time Out?

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains why it’s valuable to rethink the “assembly line” approach to running a salon and instead, maintain scheduled time when each client’s pet enters and leaves the facility – a time in and a time out.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Schedule Management for Busy Grooming Businesses

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello shares ways to get your schedule under control. Explore how rebooking, appointment windows and assigning time-outs can reduce the surprises that scuttle your schedule.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


JZ10: Employ Differently Episode 4 – Retain Differently

Joe Zuccarello’s latest video is live for L2GD Members!

In the final episode of this four-part series, Joe Zuccarello reveals the secrets to keeping employees interested and invested in your business – even in a competitive landscape. Tune in for Joe’s best tips and tricks in the latest JZ10!

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!


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From the atmosphere and lay out of your salon, marketing to attract and keep clients, to how many dogs you are going to do that day, Melissa and Joe will help you map out a plan for Success!

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