- During bathing, a scab falls away from an older injury, making it look like a fresh wound.
- Removing tight mats from the leather results in an ear hematoma.
- A dog arrives for his appointment with fleas or ticks. However, the client refuses to believe their pet had them prior to stepping into your salon.
- After trimming a pet with super sensitive skin, an area becomes inflamed once it gets home.
![Quote In A Circle](https://www.learn2groomdogs.com/wp-content/uploads/2018/03/Quote-In-A-Circle-300x288.png)
How do you proactively handle these situations and prevent having upset customers?
Three ways.
- Communication
- Honesty
- Proof