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Proactively Dealing with Skin and Coat Issues

There are times in most professional groomers’ careers when customers mistakenly blame others for their pet issues. There are a wide range of possible scenarios that happen before or during the grooming process, including:

  • During bathing, a scab falls away from an older injury, making it look like a fresh wound.
  • Removing tight mats from the leather results in an ear hematoma.
  • A dog arrives for his appointment with fleas or ticks. However, the client refuses to believe their pet had them prior to stepping into your salon.
  • After trimming a pet with super sensitive skin, an area becomes inflamed once it gets home.
Quote In A Circle

How do you proactively handle these situations and prevent having upset customers?

Three ways.

  1. Communication
  2. Honesty
  3. Proof

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