In this Mini Lesson, Lindsey Dicken demonstrates how to work with thinning shears on this drop coated dog. Lindsay shows you how to shape the head and neck for a very soft look that balances with the rest of the trim.
In this Mini Lesson, Lindsey Dicken demonstrates how to work with thinning shears on this drop coated dog. Lindsay shows you how to shape the head and neck for a very soft look that balances with the rest of the trim.
There are times in most professional groomers’ careers when customers mistakenly blame others for their pet issues. There are a wide range of possible scenarios that happen before or during the grooming process, including:
How do you proactively handle these situations and prevent having upset customers?
The best start to effective communication is to get your hands on the pet before it goes into the grooming process – preferably with the owner standing right there. You’re going to be looking for anything unusual that could possibly pose a problem after the grooming is finished.
Let all your senses come into play.
Give the dog a visual once over. Identify any potential problems. Confirm what you may see by sinking your hands into the coat all the way down to the skin. Is there anything unusual? Lumps? Bumps? Mats? Filthy coat? Grit next to the skin?
To be proactive, it’s important to identify potential issues before the grooming process even begins. With severely matted pets this is critical. Talk to the owner. Point out the issue and offer a solution if you can. Discuss the potential risks and the benefits you feel are in the best interest of the pet.
Identifying potential issues in the skin and coat prior to starting the grooming process is a great way to start educating customers. Many clients have no idea how to best deal with their pet’s coat, the health risks associated with the lack of regular grooming, temperament issues, or the aging process. Most want to do what is best for their pet if information is presented in a sincere and respectful manner.
Owners rarely understand how we do our job or how our clippers work. Telling a client is one thing. Having a fake fur chart of how long each blade or guard comb leaves the pet can be extremely beneficial. It’s a physical tool to help educate pet parents. It clarifies blade lengths and defines the term “short” in a way clients can comprehend.
Some salons display solid pelts taken off severely matted pets. These matted chunks of coat – or pelts – serve as a great education tool. It’s not just for severely matted pets. They offer an excellent communication tool to talk about coat length, brushing techniques, and things hidden in the coat like bubblegum or fishhooks.
Unfortunately, we all have a few clients who are just impossible to educate. Careful, I can see your eyes rolling…
Let’s face it. During check-in we can’t always spot every potential problem in the dog’s skin or coat. If it is going to change the price or the look of the haircut, stop and call the owner to discuss it. If it’s extremely matted and is going to cost more to do the groom – you want to get verification to either proceed with the dematting process or opt for a much shorter haircut.
Personally, I prefer to emphasize the risks and slightly over estimate the cost when I’m first talking to the owner. Thus, whatever I might find – or charge – is a welcome relief to the pet parent upon pick-up. If you do accidentally injure the dog or must charge extra, it does not come as a shock to the owner. In most cases, injury can be avoided, and the groom is less expensive than anticipated.
Whatever the case, it’s better to have too much communication then not enough.
Whatever you have found in the dog’s skin or coat, be truthful with the client.
If it’s something minor, take the time to point it out and clearly show it to the owner. Tell them what you have done to help minimize the issue. Make suggestions on what they should do at home. Maybe it’s just keeping an eye on the spot or using some pet soothing appointment. If the issue has the potential to be a long-term problem, tell them how you plan to deal with it in upcoming grooming appointments, so you don’t aggravate the problem in the future.
We literally go over pets from the tips of their noses to the tips of their tails. It’s amazing what we discover as professionals. We are not vets and should never diagnose our discoveries, but we are trained observers. Whenever you find something out of the ordinary, tell the owner.
If I were to find anything I would consider a medical issue, it would be best to tell the owner what I would do if it was MY dog. Sometimes it would just be keeping an eye on something until the next vet visit. On other occasions where I feel it is critical the pet receives medical attention, I would tell the owner (if it was my dog), I would go straight to the veterinarian. I’ve even had a few situations where I called the vet for the owner and they went directly from the grooming appointment to the veterinarian.
We are all working in the best interest of the pet. Honesty can go a long way, coupled with sincerity and compassion for both the pet and the owner.
If you overlooked something at check-in, but discover it after the owner has left, document it. Having proof about the condition when the owner returns helps prove it was a pre-existing issue. It helps establish your case that you did not cause the problem prior to the grooming.
There are many ways to document or provide proof of the pre-existing problem.
Almost everyone has a cell phone with a digital camera. Use it! A photo or a quick video does wonders to prove a point. It’s important to get that initial shot when you first discover a problem. It might be a scab or flea dirt and fleas crawling through the coat. It might be a toenail that has curled into the foot pad.
Here are a few of the items I have collected over the years. Most of the smaller items have been put into plastic baggies.
I’m sure you have an extensive list, as well.
If you don’t want to get blamed for something, be proactive. Honestly discuss what you have found with the pet owner. You are the professional observer and trained professional. As a professional groomer, our job is not only to make the dogs look and feel better, it’s also to educate their caretakers.
Always remember, put humanity before vanity and do what is in the best interest of the pet.
Have you ever been blamed for an injury you didn’t cause? How did you handle it? Let’s talk about it on our Facebook page with your Melissa Verplank family.
“Give my dog a puppy cut.”
Ask 10 customers or groomers to describe this style and I bet you get 10 different answers. One one hand, it’s a great conversation starter! On the other, it’s a quick way to discover how easy it is to misunderstand one another.
The puppy cut is popular because it works well on a wide variety of pets. Almost any breed that grows longer coat can be done in this easy-to-care for style. Yet, the puppy cut is also the most misunderstood haircut in grooming salons around the country. Why? There are no clear directions of what this trim actually is or how it should be done. It’s left up to individual personal interpretation by owners, groomers, or talented pet stylists.
The puppy cut started as a trim style for young Poodles in the dog show world. Once the puppy is a year old, it is put into the elaborate adult haircut for the conformation ring. Today, the term “puppy cut” is used very loosely. It can apply to a wide variety of different breeds. It’s highly adaptable to any size of dog or coat type.
Many owners love this style of trim – and with good reason. It’s cute, easy to care for, and easy for customers to remember by name. In this trim, the dog does not drag in dirt and debris from outdoors. Their ears don’t drag in the food or water dish. The need for brushing between grooming appointments is minimized. On smaller pets, bathing between grooming appointments is a breeze. What’s not to love?
So what is it?
Essentially, the puppy cut is one length all over. The most common length is between 1-2 inches over the body, legs, tail, head, and ears. Typically, it’s done with a clipper fitted with a long guard comb over the blade. There should not be any clipper marks, uneven coat, or sharp edges left in the fur. Next to a powerful clipper, high quality blenders are your best friends when doing this trim. Everything is soft and plush, like a fluffy puppy.
This is where things get tricky. In some circles the puppy cut can also be known as a teddy bear trim, summer cut, or kennel cut. I’ve even seen some salons turn their version of the trim into their “signature haircut.” Generally, the only things that change between theses trims are the names and the length of coat.
It doesn’t stop there! Others associate the puppy cut with smooth-coated breeds like the Boxer, Pug, or Beagle. Basically, the idea is of a youthful, “puppyish” look. Hence the name.
With all these interpretations, it’s easy to envision things differently. While that’s not a bad thing, not being clear on what the final look will be can definitely affect the result and your relationship with the customer. If an owner is requesting this trim for the first time, be prepared to discuss the trim in detail. DO NOT ASSUME YOU ARE BOTH ON THE SAME PAGE! Communication is the key to a happy customer.
Getting a clear understanding starts with a conversation. Spend a few minutes with the client and the pet before the customer leaves your salon.
Look – Use those precious moments as your clients walks in to observe the pet. What do you see? These first impressions can be used to guide your conversation.
Lead – This is the time to ask for clarity. Ask leading questions about each area of the pet (body, head, ears, legs/feet, and tail):
Listen – Listen for details and clues. The customer may not know grooming terminology – that’s one reason they rely on you. Interpret their observations and preferences so you can create a clear mental picture of style options.
Now that you’re clear about what the customer wants, it’s time to put your talent and experience to work. A skilled pet professional will know how to make minor changes to the trim that will enhance the pet’s appeal. If the coat is too tangled to do the longer trim, you’ll be able to suggest alternatives that work best for his current condition. You can then discuss ways the customer can work on the coat at home to make it possible to have a longer, fluffier look as the pet grows out.
Educating clients on proper pet hygiene is a valuable service most salons offer for free to their clients. In order to keep the dog looking its best, you can offer suggestions for maintaining this haircut between grooming appointments. At home brushing and bathing can make a big difference in how they look and smell, too. You can also make suggestions on how often the trim should be done based on the pet’s lifestyle and coat texture. Always remember, your clients are the lifeblood of your business. Taking a little extra time up front for a warm and welcoming pet consultation will go a long way toward building a solid relationship with them.
Try these tips and see if it helps you get closer to your client’s idea of a puppy cut… the first time!
What’s YOUR idea of a puppy cut? Share some pictures on our Facebook page with your Melissa Verplank family.
In my experience, the hardest part of running a business is STAFF!
Hands down the most challenging part of running a business is staffing it. Managing staff. Keeping staff. Paying staff. Keeping them accountable. Keeping them productive. Keeping them happy.
And the real biggie – training them.
So let’s tackle the training challenge first. It’s far easier to hire basic labor than filling a position that requires skill. At our kennel, the Whiskers Resort and Pet Spa, we have an endless supply of dog enthusiasts that want to work in the kennel. With multiple colleges within our community, the labor force is easy to come by. After all, everybody wants to play with puppies!
But what about those jobs that require skilled labor? People like receptionists, bathers, managers, and trainers.
One of the largest reasons I started the Paragon School of Pet Grooming was because I could not find qualified groomers to operate my fleet of mobile grooming vans. They just weren’t available. I still shudder when I think about it. There were times that I would have a van down for 6 to 12 months at a time before I could find somebody that could do the job. Not a very efficient way to run a business.
Working every day in a mobile grooming salon does not lend itself well to a training environment. It can work if you just have to add polish to a skilled professional. But to take them from scratch? Nope. It doesn’t work. You just can’t afford the time it takes to train a new groomer – especially if you rely on YOUR productivity to pay the bills. Starting a person from scratch to become a competent groomer in a mobile just does not work!
To get a groomer that can work independently – with safety and quality – will take months, not weeks, to train. After all, this is not a skill that you can quickly show somebody how to do. Grooming is not a simple task. It requires significant training.
I’ve heard some businesses offer two-week training programs for new hires. Then they turn them loose to groom “professionally.” Some circles might consider this enough, but for quality and safety, you need more.
Did you know the average person needs to see or hear something 3 to 7 times before it actually sinks in? And that’s for an average learner. Sure, star performers might pick it up after the first or second try – but those people are few and far between. Most of us fall in the average category. We have to see or do the same task repeatedly before we do it correctly.
I’ve been in the pet care industry for over 30 years – primarily in the grooming aspect of the industry. Finding qualified groomers remains the number one problem in our field.
Finding talented grooming help was close to impossible was when I first stepped up to the grooming table in 1979 – and it remains the same problem today. I have chosen to focus on this critical problem. I own multiple companies in the pet industry. On the educational side, my companies aid in training and personal development for those stepping into the field for the first time as well as for aspiring pet groomers and stylists.
It has always been extremely easy to enter the field of pet grooming. There are very few regulations of any sort. Anybody can start bathing and cutting hair off a dog or cat, and call themselves a professional pet groomer. Those of us that have spent years perfecting our craft know it takes time and dedication to become confident and competent in all breed grooming. It takes years of practice and study.
Some of the ways that I have found to become a real professional include:
Even graduates coming out of quality grooming schools are not truly proficient. If they have graduated with above average GPA’s, they have given themselves a great foundation. It is the starting point of their career – but they are far from being a polished professional. They still need guidance. They still need coaching. They still need mentoring. They still need to study. And most of all – they need to practice A LOT!
So let’s get back to that hiring challenge. If you’re faced with having to hire a groomer, know what to look for. One thing I recommend is Attitude. Attitude. Attitude. I always look for somebody who’s got a positive, upbeat attitude. Someone who is receptive to new information. They need to be moldable. Adaptable. And they cannot be afraid of hard work. I hire on potential, not necessarily experience.
Once you have someone with a great attitude, helping them be best they can be is fun – and it can be very gratifying. Use the resources available to help them self-direct their own learning. It will take time, dedication, and patience before you see your new hire flourish but you can lighten your training load by taking advantage of many educational resources currently available. You might learn a thing or two yourself.
It amazes me that our industry has not advanced more in this area. Sure, there are more grooming schools than ever was before. Yes, there are certification organizations out there – but they’re still voluntary. Licensing, in some states is starting to catch on. However, we’re still a long way from having even a basic comprehensive licensing program in place for pet groomers and salon owners. The road before us is wide open with possibilities.
Will you help us blaze the trail?
Attending a hands-on clinic is still one of the best ways to learn. These events often feature stylists that have proven their skill level around the globe. Despite their busy workshop travel schedules, celebrity pet stylists can still be found at their grooming tables every day, just like you, grooming regular clients.
Have you ever had the opportunity to train with a celebrity pet stylist? It’s a great way to improve your skills and get super energized!
Many top professional pet stylists love to help the next generation of groomers. Some of these teaching opportunities may be demonstrations or lectures. Others might be workshops where you supply the dog or cat (as well as the grooming tools) and have the opportunity to be personally coached as you work.
So, how do you get the most out of one of these coaching sessions?
There are a wide variety of very accomplished pet stylists. Many specialize in a certain breed, grooming technique, or topic. The better prepared you are to participate in the hands-on workshop, the more you’re going to get out of it. Step into the session with a very open mind.
If you are young and fresh to the industry, the information shared in these clinics can be almost overwhelming. Be the driest sponge that you can be – soak up every bit of knowledge that you can.
As your knowledge and skills develop, the clinics won’t be intimidating. They will become a great tweaking session for your skills. They will keep you abreast of advanced grooming skills and trends. Plus, these types of functions are a great way to invigorate your career.
These principles remain valid for many forms of advanced learning in the pet grooming industry. If you aren’t able to attend a hands-on training session, there are other ways to learn from the experts. Be part of the audience at a trade show or pet grooming competition. Watch a grooming video lesson featuring one of these top stylists. The better you can execute the core skills with your everyday grooming, the easier it will be to successfully transfer their lessons to your own grooming table.
If you are not as accomplished as these award-winning and highly successful pet groomers, keep at it. You can learn a lot from observing their well-developed skills. Learning new skills, tips, and tricks make grooming pets all that more fun!
P.S. Did I miss any tricks? Tell me what works for you. Jump on the Learn2GroomDogs.com Facebook page and tell us about it.
Melissa Verplank will be in the Tampa, Florida area on Sunday, March 19, 2017 for an all day seminar. Melissa will present four of her most popular lectures that are sure to help you and your business!
Jennifer Hecker, CMG
Suesan Watson, NCMG
Melissa Verplank, CMG
I was at GroomExpo just a few weeks ago and met many wonderful pet professionals. One of them was Connie Carter of Gorgeous Growlers Grooming in Florida. She had attended several of my lectures and at the end of the show she stopped to thank me as we passed in the hall. We chatted a bit and as we parted ways, I reminded her that I was happy to help with any questions that she wanted to email to me. I love complex questions that can lead to blog topic ideas! Well, guess what? Connie didn’t waste any time. Within a week, I got my first question from her – and it’s a good one.
“Can I learn how to hand-strip online? How long does it take to learn how? I have a new client whose Westie puppy is being delivered at the end of October. I do have some experience helping but I’ve never done a full hand stripping job of my own.”
The short answer to your question is: “Yes.” You can teach yourself to hand-strip if you have the right information. The trick is getting the right information at the right time – AND you need to have the right dog with the right coat to practice on!
There are two types of coats that need routine stripping to maintain the correct texture and color:
1. Sporting Dogs (also known as Gun Dogs)
2. Harsh-coated pets (primarily in the Terrier and Working groups)
I still remember the coat of my first hand-stripped show West Highland White Terrier. It felt like a suit of armor. The dogs’ jacket was so hard, nothing was going to penetrate that coat. At that point in my career, I had only clipped Westies. They were smooth, soft, and cuddly. I had no idea what hand-stripping was – let alone that hand-stripping was the correct way to prepare the coat.
I rank the difficulty of hand-stripping on a scale from 1 to 3. The coat is factored in, as well as the temperament of the pet.
(Because Connie based her question on a West Highland White Terrier, I will focus more on the harsh-coated coat types. I would say Westies fall between a 2 and a 3 on the following difficulty scale.)
Super simple. The hair pulls out with very little effort.
Requires a bit more thought and effort. The hair needs to be worked a little bit more. You will need a wider variety of stripping tools to get the job done. You also need to think about the new layer of coat coming in. This fresh layer of harsh coat will need to be constantly rotated. The rotation normally takes place at consistent intervals so the dog is never stripped down naked.
In a word – challenging. Different parts of the coat on the dog’s body grow at different rates. Hand stripping them in the right sequence is critical for correct coat regrowth. Some sections are easy to pull down, while others are very difficult. Getting the dog to look conformation show ready is an art. It requires education, knowledge, training, skill, and practice. Lots and lots of practice.
Many accomplished stylists do a combination of half stripping, half clipping on their pet clients. This technique mimics the look and texture of a properly pulled coat. It’s typically much quicker to do. It’s easier on the pet – and kinder to the client’s pocketbook. It will also leave a bit a coat on the dog, making it more attractive to a pet owner.
When you are first starting to learn the technique of hand-stripping, it is advantageous to start with what I would consider a #1 rated dog. Start with something very easy. Preferably, the coat is blown and literally falling out. This type of coat requires very few tools to pull it out – maybe just your fingers. Which breeds with these be? Here are a few:
Once you have mastered the skills required to hand-strip #1 and #2 rated coat types, then you’re ready to start working on the most challenging group. Remember to keep in mind that this also depends on the dog.
All of the harsh-coated breeds will vary slightly with their degree of difficulty. A number of factors affect where they ultimately fall in this rating system. Genetics need to be considered. Hormones, as well as whether the dog is altered or intact will affect a coat. The length of time between grooming sessions will dictate how readily their coats pull. The climate and the season will also play a role in how easily the coat is removed.
Where do you turn when you want to learn the technique of hand-stripping? You have options – and many of them can be self-directed.
Start with observing high-quality dogs. Seeing a dog in the flesh is the best way. Go to dog shows. Study the dogs in the grooming area as well as in the ring. Look at magazines featuring top winning dogs. Do an online search for images of AKC or UKC Champions. Go to top breeder websites. Watch dog shows online or on TV.
You need to firmly etch a mental picture of what a high-quality hand-stripped dog should look like. It is also important to actually touch the coat to get an idea of what it feels like. Achieving any type of quality without this knowledge will be impossible.
Breed specific books will give you details. There is one particular booklet I really like. It does an excellent job of explaining the techniques of hand-stripping. It’s older and though it may not be very sophisticated, the material is timeless This book caters to what I would consider the more challenging breeds: broken-coated Terriers that have their coats “staged” for proper regrowth. However, the techniques outlined can be applied to many of the easier breeds as well. Click here to see more details about this book.
Most professional pet groomers are visual learners. Videos are a great way to go – as long as the content is accurate.
In this day and age, you have to be very careful. Trust me, I just did some quick research to see what was currently available on YouTube concerning hand-stripping. There certainly was a wealth of information but much of it was scary. Sure, there is a few nuggets of excellent content but you have to know what you’re looking for and have enough knowledge to know whether you’re looking at quality techniques or not. You’re better off looking for top stylists that are producing videos on the topic. You can find them both in DVDs as well as online streaming. In the Learn2GroomDogs.com library there is a wide assortment of streaming video lessons. Here’s a hint. If you search the site using the word “strip” in the search bar, you will pull up ALL the hand-stripping lessons. From there, you can isolate what appeals to you.
All of the training partners do a great job. Jennifer Hecker does an excellent job explaining the basics of dealing with a harsh-coated Terrier. Lisa Leady, Suesan Watson, and Amy Triezenberg all focus on beginner and intermediate hand-stripping. Most of their lessons deal with typical pet dogs we see in our grooming salons. Michelle Evans focuses on more advanced techniques, as well as how to apply different stripping techniques. There are many other training partners sprinkled through the hand-stripping section who also have exceptional lessons.
When you are looking for DVDs or videos to watch, make sure you verify the qualifications of the demonstrator. There are many high-quality lessons available but others can be a waste of time.
Clinics and Seminars
One of the best ways to learn hand-stripping techniques is to attend a clinic or seminar. Advanced hand-stripping is definitely an art. It takes plenty of knowledge and practice. Learning from a master is a huge shortcut when it comes to becoming proficient. How do you find out about clinics and seminars? Many certification organizations host workshops. Make sure you are on their mailing lists. Join a couple professional groups on Facebook such as Pro Groomer Network. Your state may have an organized groomers Facebook page. Grooming schools in your area may also host events.
Finding a mentor for a particular technique or breed will certainly fast track you to your goals. The mentor may come from the conformation show ring, the competitive pet styling arena, or they may have years of experience grooming pets. As your skills grow, your mentors might grow and change. And if you can’t find a mentor, find a study partner who is looking to expand their skills. Somebody that you can work with you as a team to find the best information. Meet up after hours to work on your skills together with practice pets.
Whatever route you choose, you certainly can teach yourself. Finding help in the form of books, videos, seminars, clinics, or an actual mentor will certainly help. The more you are able to combine those learning resources, the shorter your learning curve.
The art of hand-stripping is becoming more widely accepted in the pet grooming arena. When a new harsh-coated Terrier walks through your door, think twice about clipping the coat off. Is that really the best option? Clipper cutting a harsh-coated Terrier typically destroys the correct texture. Many clients opt for that route simply to reduce cost and time factors associated with hand stripping. For those clients that have educated themselves about their breeds, hand stripping may be their preference – as long as they can find a professional pet stylist that can execute the technique correctly.
Are you that person?
Do you do any hand-stripping? Why or why not? Jump over to the Learn2GroomDogs Facebook page and tell us about it!
Dog groomers love to do a good job. We like the way it feels to excel and to please other people. For some, this is how they measure success. For others, this is a starting point. Do you want to know the steps and work it takes to go from good to great?
What are your goals? Do you admire today’s top competitive pet stylists? Maybe you have your sights on certification. Do you have a dream of someday becoming a certified master groomer or pet stylist? Maybe you hope to become a member of GroomTeam USA or represent your country in world team competition?
Maybe your dog grooming aspirations have nothing to do with competitive styling. Maybe your goal is winning the trust and respect of pet owners, turning them into regular clients.
They’re all worthy goals – and guess what? It’s not as hard as you think. There is no complicated recipe. But there is a secret.
Focus on the fundamentals.
Success is all about the fundamentals. The fundamentals are the little things. The ordinary things. And often, they are the tedious things. But to be the best you must master them. You must become a master of those ordinary, everyday tasks. With every act of greatness, whether in sports, business, the arts, or in pet grooming, the best of the best achieve extraordinary feats by doing ordinary things with amazing consistency, commitment, and focus.
It means perfecting the core skills: bathing, drying, brushing, fluffing, and dematting. It’s also clipping, scissoring, as well as understanding basic structure and anatomy. It means having solid and safe handling skills.
As a professional dog groomer and stylist, we get to practice these skills all the time. In fact, many of us practice them every single day. World-class pet stylists don’t master their craft by working every day on perfect dogs with fabulous coats in perfect condition. For many of them, the only time they work on a “perfect dog” is in the ring – and under the pressure of competition. Even then, there is no such thing as a perfect dog. Every dog has its flaws – even the perfect ones.
Top stylists know it takes years of practice with everyday pets to master the fundamentals. Winning doesn’t just happen on the day of the competition. Winning is a result of dedication and hard work. The trophy is a product of training, study, and sacrifice. You cannot earn a high grade in certification testing on testing day, alone. Winning or earning high grades on your practical skills tests starts in every bathtub and on every grooming table, every day. There is no such thing as an overnight success. Typically, it takes years of uncountable numbers of hours of dedication to the craft.
Practice, in itself, is not enough. In order to truly succeed you need to follow this rule: Perfect Practice Makes Perfect. If you are not practicing dog grooming fundamentals correctly, you’re wasting your time. Clients will not return if your work is sub-par. Awards will not be given. High test scores will be out of reach.
Start at the ground floor and learn from the masters. The information is out there. You will find it in:
Research online. Talk to vendors and manufacturers. Work with a mentor, a coach, a consultant. Look. Listen. Learn. But don’t blindly trust everything you find – check references whenever possible. Today, there is a lot of information out there – unfortunately not all of it is good information! Talk to the experts to make sure the material you are learning is correct and safe.
As you learn, take it one small step at a time. Dissect every step. Break it down. For every technique there are micro steps to learn to perfect any skill. Study those micro steps.
Start at the very beginning just like with a long flight of stairs. You start at the bottom, taking one step at a time. Mastering dog grooming fundamentals is a lot like a staircase. Jumping ahead or skipping steps will not get you ahead any faster. In fact, missing steps is way more detrimental to a career than staying on course dealing with each step moving up the flight of stairs.
With every step along the way, you are creating a knowledge base. It will continue to grow with your career. It is paramount for any pet professional to have fabulous pet handling skills to build trust with our furry clients while keeping them safe. Another area that is critical to any successful pet groomer or stylist is learning the finer details of structure and anatomy.
The key is to focus on improving each day, taking the necessary steps. If you incrementally improve each day, each week, each month, each quarter – by the end of the year you will see remarkable results and growth. Over time, by committing to this process, the best develop their skills and enhance their performance as they strive for excellence and achieving perfect execution.
If you want to be at the very top of your game, to become one of the best professional pet groomers/stylists in your town, in your state, in your country, you need to practice perfect fundamentals. Every. Single. Day. You don’t need to have perfect pets to make this happen. Grooming everyday pets offers an abundant opportunity to practice the fundamentals.
Your success doesn’t necessarily mean winning the award or scoring a high grade. Sometimes success means having a full appointment book with happy customers. That’s what truly makes a successful grooming business.
What steps do YOU take? Jump over to the Learn2GroomDogs Facebook page and tell us about it!
Nails are not trimmed correctly.Coats are not dried properly or completely.
…or worse yet, there are still mats and tangles left in the coat.
It’s not good grooming but I see all the time. Not only in the ring or at hands-on events, but in salons, too.
To me, bathing and drying are the most critical parts of any groom. One bather can make or break your entire grooming department.
Here are 7 skills I look for in an indispensable groomers’ assistant (AKA the bather!) All 7 of these skills must be MASTERED if you want to be highly valued in your grooming salon, if you want to move ahead in your career, or before you can gather loads of glowing clients.
Anybody working professionally with pets needs to be able to identify the top 15 or 20 breeds that regularly come into your salon. It’s the fastest way for groomers to be able to communicate to one another.
How many times have you heard others (or maybe even yourself) say, “This dog is driving me nuts!” Impatient treatment of a pet is never acceptable. If you lose control, you can bet that you won’t have clients for long. Being able to understand canine body language is job requirement #1. If you are going to win the pet’s trust and cooperation, you must be able to speak its language. It will keep you and the pet safe. It will also make the entire experience much more enjoyable for all parties.
Each coat type has special needs that need to be addressed in the bathing and drying process to get the best results. A Beagle has different bathing and drying needs than a Standard Poodle. The same holds true with a coat on a Golden Retriever or an Airedale Terrier. A talented bather will instantly be able to identify dogs that possess simple coats or dogs that are going to be time-consuming and a challenge.
If they don’t squeak, they are not clean.
This is the foundation of every fabulous grooming job. I cannot stress its importance enough. There are many products on the market to help achieve superior results in only one or two baths. Even if you use the best shampoos on the market, the dog will not get squeaky clean unless they are rinsed thoroughly. Rinse until the water runs clear and you hear the “squeak” when you push the water through the coat. And not just the easy to see or reach parts. Get soap and water to the undercarriage, under the ears, and the special parts. If the whole dog isn’t clean – it’s still dirty. Nothing wastes time or money more than having to re-bathe a dog because you didn’t do the job right the first time. There’s an old saying: if you don’t have time to do it right, when will you have time to do it over? Get it right the first time.
Most of the time, this will mean utilizing a form of active drying. There are several drying methods and combinations to choose from, based on the coat type, trim, and the pets’ tolerance. Incorrect techniques or careless attention to drying will waste more time than almost anything else in the grooming process. In most cases, high velocity and stretch (or fluff) drying techniques will need to be used to get superior results. Oh, and the pet needs to be bone dry too!
Systematic brushing is the only way to effectively work through a coat and get right down to the skin. Selecting the correct tool for the coat type will be important. Knowing how to hold the tool along and how much pressure to exert is also important. Not enough pressure and you will not be efficient. Too much pressure and you’re going to make the pet uncomfortable and could cause injury. The key is to work methodically and gently over the entire dog – right down to the skin until a wide tooth comb can easily be pulled through the fur.
Trimming nails and cleaning ears is just an automatic process when it comes to grooming pets. If it is not done – or not done well – it’s considered sloppy. Clients don’t want to spend their hard-earned money on sloppy work. Stylists executing haircuts should not have to go back and double-check this type of preliminary pre-work. Some salons routinely check and/or express anal glands. Whatever your salon option is, you should follow their guidelines.
Being a bather – or being a groomers’ assistant – can be extremely rewarding. However, it does carry a lot of responsibility. Many of these skills are considered the foundation of all grooming.
Remember: every owner faces a choice when it comes to grooming. They can come to you, do the job themselves, not have the pet groomed all… or go down the road to someone else. Make sure they make the right choice by sticking with you.
What do you look for in a great groomer assistant? Jump over to the Learn2GroomDogs Facebook page and tell us about it!